After years of struggling to be profitable, Ignite partnered with a North American terminal operator facing significant challenges. The business units faced high turnover, poor safety records, increased silos and inconsistent processes across their 90 terminals.
Our Process
We facilitated a comprehensive strategic planning process involving the executive team, shared services partners, and operational teams. Together, we developed a new long-term vision and five-year strategy to drive growth and efficiency. This was followed by implementation sessions in each region and targeted leadership development for senior managers.
The Results
The impact of this engagement was substantial. Terminals with poor safety records saw a significant decline in incidents, with some reporting zero for the first time in history. Network volumes and profitability increased across the organization. Underperforming terminals became profitable for the first time in decades, while high-performing ones experienced earnings growth of up to ten times. This success underscores the importance of strategic alignment and strong leadership in driving sustainable growth.
